Privacy Policy
Last updated: 14 March 2026
Introduction
NorthJoburgPlumbing.co.za ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
When you submit a service request through our website, we may collect the following personal information:
- Your name
- Phone number
- Email address
- Suburb or location
- Details of your plumbing issue
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device type and operating system
How We Use Your Information
We use the information we collect to:
- Connect you with qualified, PIRB-registered plumbing contractors in your area
- Respond to your service requests and enquiries
- Improve our website and services
- Send service-related communications
- Comply with legal obligations
Information Sharing
We may share your personal information with:
- Plumbing Contractors: We share your contact details and service request information with PIRB-registered plumbing contractors in your area so they can respond to your request.
- Service Providers: We may share information with third-party service providers who assist us in operating our website and conducting our business.
- Legal Requirements: We may disclose your information where required by law or to protect our rights.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal information held by us
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator
Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:
- Email: info@northjoburgplumbing.co.za
- Phone: 011 555 0123